What a crazy day – first, spent all day working on something that will either be colossally awesome, or ridiculously stupid – no middle ground :-) You’ve got to love days like that – and yes, it will all be public soon enough…
But – the big news of the day crossed my path in the morning – a major, substantial change in Oracle’s support stance on VMware.
I’d love to claim that it was a “victory for VMware, EMC, and I played a part” – but that wouldn’t be accurate. What is accurate is:
- It’s a great move on Oracle’s part.
- It’s a huge victory for customers.
- It’s an outcome of customers using their leverage
In the end, the customer is always right. It’s a cliché, but it’s true.
For more details (including the facts in the change), read on….
Ok – so first of all, what’s changed, and where’s the official word?
What’s changed? Oracle has moved to a more positive support stance on Oracle 11g RAC on VMware. There are still many caveats, but they seem much more reasonable to me.
I’ve been sitting on this news until the Metalink article got posted, because that’s where it becomes real.
So – it got posted.
The key is that previously Oracle explicitly excluded support for Oracle RAC – which is no longer the case.
Metalink article = 249212.1, accessible here to any Oracle customer. Since not everyone has access, I wanted to pull doc, and it notes that there is no limitation on use or distribution.
Support Position for Oracle Products Running on VMWare Virtualized Environments [ID 249212.1]
Modified 08-NOV-2010 Type ANNOUNCEMENT Status PUBLISHED
Explain to customers how Oracle supports our products when running on VMware
Scope & Application
For Customers running Oracle products on VMware virtualized environments.
No limitation on use or distribution.
Support Status for VMware Virtualized Environments
Oracle has not certified any of its products on VMware virtualized environments. Oracle Support will assist customers running Oracle products on VMware in the following manner: Oracle will only provide support for issues that either are known to occur on the native OS, or can be demonstrated not to be as a result of running on VMware.
If a problem is a known Oracle issue, Oracle support will recommend the appropriate solution on the native OS. If that solution does not work in the VMware virtualized environment, the customer will be referred to VMware for support. When the customer can demonstrate that the Oracle solution does not work when running on the native OS, Oracle will resume support, including logging a bug with Oracle Development for investigation if required.
If the problem is determined not to be a known Oracle issue, we will refer the customer to VMware for support. When the customer can demonstrate that the issue occurs when running on the native OS, Oracle will resume support, including logging a bug with Oracle Development for investigation if required.
NOTE: Oracle has not certified any of its products on VMware. For Oracle RAC, Oracle will onlyaccept Service Requests as described in this note on Oracle RAC 18.104.22.168 and later releases.
This may seem like a minor change – but IMO it’s material, and a change in a very positive direction.
BTW – for people who have concerns over the section that refers to “can be demonstrated to not be as a result of running on VMware”, there are GREAT solutions which make instant, easy V-to-P to prove physical reproducibility of issues easy. Please check out the work on how to do that here.
Thank you Oracle for doing the right thing for the customers.