I don't think company culture comes from the top down - or from the bottom up. I think it comes from what people act and what they try to do every day - at every level. I think people overestimate the ability of the people at the top to cause large-scale change (though it's certainly proportionately higher, and a great litmus test of leadership skill), and I think people underestimate the ability for individuals at all other levels to have an impact.
What's the connection to the post title? EMC ControlCenter is Storage Resource Management software - and also integrates with the VC APIs and ESX CIM APIs for an end to end view. There's a demo here.
So - we have a customer who isn't happy with the state of Storage Resource Management software in general, and ControlCenter quite specifically here. Ouch. But, customer is always right (though StorageBod - I have heard that customers are much happier with 6.x than 5.x - but hold us to that).
What I really like is this response from the ControlCenter team - to me transparency is good, and facing the challenge is good. Specifically - I think it's EXACTLY an example of the opportunity to have an impact. Storage Resource Management is a challenge for our largest customers - and here you have someone taking the critique, and offering to take MORE - to take that customer input, and make the product the best it can be.
I run a ControlCenter VM, and Dave, I'll take you up on your challenge. Get that community open in January. BTW - our EMC/VMware Open Community Wiki should be up early in the year also....