There's no better source of input than a customer's own voice. You'll notice that we're not perfect - so you know he's sincere :-)
We are seeing great success with SRM and EMC - customers really like it. There are gaps - to be sure - and I'm in Palo Alto right now and we're working furiously to continue to innnovate together (and yes, we're working on those things you've pointed out and more)
Virtual_JTW - thank you for being an EMC and VMware customer!